SHIPPING & DELIVERY POLICY

1. Delivery Destinations

We currently deliver within India only. International shipping is not available at this time.

2. Order Preparation

Every item in our curation is pre-owned, which means each order is individually reviewed before it leaves our atelier. Depending on the piece, this may include final authentication verification, a quality and condition inspection, and specialist preparation such as bag spa treatment, shoe care, watch servicing, jewellery inspection, cleaning, or polishing.

Not every item requires every service — preparation is tailored to the specific piece, its material, and its condition. A handbag may need a different level of care than a pair of sunglasses or a fine jewellery item, for example.

3. Dispatch Timelines

Because preparation needs differ from item to item, we do not guarantee a fixed dispatch time. Once your order is confirmed, our team completes final authentication and any necessary preparation before your item is packed and handed to our courier partner. Items that require specialist servicing, such as watch servicing or more involved restoration work, may take longer to prepare than items that are ready to ship as-is.

We review every order before dispatch. If anything about your order needs clarification, our Client Concierge will contact you using the details provided at checkout.

4. Shipping Options & Costs

We deliver within India only. You can choose between two options at checkout:

• Standard Delivery — free on all orders.
• Express Insured Delivery — ₹1,500 per order. Your shipment is insured while in transit and receives priority handling.

For both options, dispatch timing depends on the preparation your item needs (see Section 3), and once your order has been handed to our courier partner, delivery timelines are managed by the courier (see Section 6). If you have questions about Express Insured Delivery or its insurance cover, please contact our Client Concierge before placing your order.

5. After Dispatch

Once your order has been dispatched, it is handed to our courier partner for delivery. You will receive dispatch confirmation and tracking details by email, and you can also view your order and shipment status at any time from your Fallen Luxury account.

6. Delivery Delays

While we work with reliable courier partners, once your order has been handed over, delivery timelines are managed by the courier and can be affected by factors outside our control — including courier network conditions, weather, regional logistics disruptions, public holidays, and the accuracy of the address and contact details provided at checkout. We recommend double-checking your delivery address and phone number before placing an order to help avoid delays.

7. Missed Deliveries

If a delivery attempt is unsuccessful, our courier partner will generally attempt redelivery or leave instructions for collection. Please keep an eye on the tracking updates sent to you and ensure someone is available to receive the order, or that you're reachable on the phone number provided at checkout.

8. Concierge Assistance

Should you have any questions about your delivery, please contact our Client Concierge at [email protected] or +91 90827 34261, and we'll do our best to help promptly.

9. Returns

Details on returning an item, including eligibility and the return window, are set out in our Return & Authentication Policy.