TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using the website www.fallenluxury.com (the "Site"), operated by Fallen Luxury Private Limited ("Fallen Luxury," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Fallen Luxury. If you do not agree to all terms, you are prohibited from using the Site.

2. The Fallen Luxury Authentication Guarantee

The Standard of Authenticity. Every item listed on Fallen Luxury undergoes a rigorous, multi-point physical inspection conducted by our team of expert authenticators. We stand unequivocally behind the authenticity of every item sold on our platform.
The Guarantee. In the event an item purchased on Fallen Luxury is conclusively proven to be inauthentic by an independent, certified expert mutually agreed upon by Fallen Luxury and the buyer, Fallen Luxury will provide a full refund of the purchase price, including original shipping costs.

3. The Fallen Luxury Marketplace

We offer authenticated pre-owned luxury goods in two ways: as a curated consignment platform, where we act as an intermediary between third-party sellers ("Consignors") and buyers, and as a direct seller, where we personally acquire and resell pre-owned luxury goods as part of our own inventory. The relationship for any given item depends on how it was sourced, but our authentication, listing, and sale process is the same either way.

4. Account Registration: Eligibility and Security

You must be at least 18 years old to use our services. You are responsible for maintaining the security of your account and for all activities that occur under it.

5. Terms for Consignors (Sellers)

Consignment Agreement. Each consignment is governed by a written Seller Consignment Agreement between you and Fallen Luxury Private Limited, which prevails over these Terms if they conflict. During the consignment, you grant Fallen Luxury the exclusive right to possess, authenticate, photograph, describe, and offer the item for sale on the Site.
Authentication Fee. We provide complimentary authentication for all items submitted for consignment. However, we reserve the right to charge an authentication fee only if an item is deemed not authentic and rejected. This fee covers the cost of our expert inspection and validation process for inauthentic items.
Pricing & Seller In-Hand Amount. Fallen Luxury determines the listing and sale price of each consigned item. You and Fallen Luxury agree a Seller In-Hand Amount for each item: the amount you receive when it sells, regardless of the final sale price or any promotion. It will not be reduced without your written approval. Fallen Luxury's remuneration is the difference between the sale price and the Seller In-Hand Amount.
Payout. Once the item has been delivered to the buyer, the buyer's return window has expired without a valid return, and payment has been settled, your Seller In-Hand Amount, less any deductions permitted under your Seller Consignment Agreement, will be released to you via bank transfer within thirty (30) days.

6. Terms for Buyers

Purchases. All sales are final, except as explicitly provided in our Return Policy.
Return Policy. Buyers have a period of three (3) calendar days from the confirmed date of delivery to initiate a return request. Returns for significant misrepresentation in the item's listing or under the terms of our Authentication Guarantee in Section 2 are free of charge and receive a full refund. Change-of-mind returns (including size preferences) are also accepted within the same window, subject to the conditions below; for these, the buyer arranges and pays for return shipping and a re-cataloguing fee of ₹900 is deducted from the refund, as set out in our Return Policy.
Condition of Return. The item must be returned in its original, unworn condition, with all original packaging and tags. Crucially, the official "Fallen Luxury" return tag must be securely attached. Returns will not be accepted if this tag has been removed or damaged.
Risk and Title. Title and risk of loss for any item you purchase pass to you upon our delivery of the item to the common carrier.

7. Intellectual Property

The Site, its original content, features, functionality, logos, and product designs are the exclusive property of Fallen Luxury Private Limited and are protected by copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Fallen Luxury Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site. Our total cumulative liability to you for any claim shall not exceed the total amount you paid for the item giving rise to the claim.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any legal suit or action arising out of or relating to these Terms shall be instituted exclusively in the courts of Mumbai, Maharashtra, India.

10. Contact Information

Questions about these Terms should be sent to our client concierge at:

FALLEN LUXURY PRIVATE LIMITED
229, Durian Estate Premises,
Goregaon East,
Mumbai, Maharashtra 400063,
India
GSTIN: 27AAGCF4762R1ZV
CIN: U47740MH2025PTC451057
Phone: +91 90827 34261
Email: [email protected]