SELLER TERMS

These are the full seller terms of Fallen Luxury Private Limited. They form part of every Consign & Sell and List & Sell agreement signed while this version is live: the Consign & Sell terms apply to consignment agreements, and the List & Sell terms apply to listing agreements. In these terms, the “Agreement” means the agreement the Seller signs with us together with these terms, and the “Seller” is the person named in it.

If anything on this page differs from the Seller’s signed agreement, the signed agreement prevails.

Version 1.2 · Effective 7 October 2026

Consign & Sell

1. Appointment & Scope

1.1 The Seller appoints Fallen Luxury to receive, authenticate, prepare, market and sell the Accepted Products on a consignment basis.

1.2 The Seller remains the owner of each Accepted Product until it is sold to a Buyer. Fallen Luxury does not acquire ownership merely by receiving or listing a product.

1.3 This Agreement applies only to products accepted by Fallen Luxury for consignment. Any product that Fallen Luxury buys outright from the Seller is a separate transaction and is not governed by this Agreement.

2. Definitions

Accepted Product — A product received, inspected and accepted by Fallen Luxury for listing, as recorded in the Product Schedule.

Seller In-Hand Amount — The amount agreed between the Seller and Fallen Luxury for an Accepted Product and recorded in the Product Schedule, which the Seller will receive on Sale Completion, subject only to deductions expressly permitted by this Agreement.

Consignment Period — Ninety (90) days from the Listing Date.

Listing Date — The date an Accepted Product is first listed for sale, as notified to the Seller.

Buyer — A customer who purchases an Accepted Product from Fallen Luxury.

Buyer Terms — Fallen Luxury’s terms and policies applicable to Buyers, including its return policy.

Sale Completion — Has the meaning given in clause 13.2.

Product Schedule — The list of products and Seller In-Hand Amounts in the Seller’s signed agreement, and any products added later by written confirmation approved by the Seller.

3. Seller Representations

3.1 The Seller represents and confirms that:

(a) the Seller is at least 18 years old and has full authority to enter into this Agreement;

(b) the Seller is the lawful owner of each product, or has full authority to consign and sell it;

(d) all information supplied about the product — including provenance, authenticity, condition, repairs, modifications, replacement parts and defects — is true and complete to the best of the Seller’s knowledge; and

(e) all receipts, certificates and other documents supplied are genuine.

3.2 The Seller will promptly tell Fallen Luxury if any of this information becomes inaccurate or incomplete.

3.3 Fallen Luxury may verify the Seller’s identity (KYC) and ownership of a product before acceptance or payout.

4. Receipt, Inspection & Acceptance

4.1 Collection by courier is for transport only and is not authentication, acceptance or approval of the product.

4.2 Inspection begins after physical receipt at Fallen Luxury’s facility or an authorised facility. Fallen Luxury may inspect, authenticate, photograph, measure and grade the product, and may use internal specialists or independent experts.

4.3 Fallen Luxury may request additional documents or provenance information, and may reject a product that does not meet its authenticity, condition, documentation or commercial standards.

4.4 The Seller must disclose all material defects, damage, repairs, alterations, restoration and replacement parts. Photographs and descriptions supplied by the Seller should accurately reflect the product’s condition.

4.5 If the product received differs materially from the Seller’s description or photographs, Fallen Luxury may reject it or propose a revised Seller In-Hand Amount. In that case the Seller pays return shipping and handling if the product is returned.

4.6 If a product is rejected solely because it does not meet Fallen Luxury’s standards and the Seller’s description was accurate, Fallen Luxury bears the return shipping.

5. Pricing & Seller In-Hand Amount

5.1 Fallen Luxury decides, at its sole discretion, the price at which an Accepted Product is listed and sold, and may change that price at any time. The Seller’s approval is not required for the listing or sale price, and the listing price is not part of this Agreement.

5.2 The Seller In-Hand Amount for each Accepted Product is agreed between the Seller and Fallen Luxury before listing and is recorded in the Product Schedule.

5.3 The Seller will receive the Seller In-Hand Amount on Sale Completion regardless of the final sale price and of any discount, offer or promotion run by Fallen Luxury.

5.4 Fallen Luxury will not reduce the Seller In-Hand Amount without the Seller’s prior written approval. Silence, non-response or continued listing is not approval.

6. Fallen Luxury’s Remuneration

6.1 Fallen Luxury’s remuneration is the difference between the final sale price and the Seller In-Hand Amount, and is retained by Fallen Luxury.

6.2 The only amounts that may be deducted from the Seller In-Hand Amount are: approved specialist service charges (clause 7), Early Withdrawal Charges (clause 11), return shipping where payable by the Seller, taxes required by law to be withheld (clause 15), and other amounts expressly provided for in this Agreement.

7. Cleaning, Photography & Specialist Services

7.1 Basic hygiene cleaning, professional photography and ordinary listing preparation are included at no charge to the Seller.

7.2 Specialist cleaning, restoration, repair, watch or jewellery servicing, polishing, replacement of components or other non-routine work will be done only after the Seller approves the work and its cost.

7.3 Approved specialist costs are deducted from the Seller In-Hand Amount if the product sells. If the product is returned before sale, the Seller pays them before or at the time of return.

8. Photographs & Listing Content

8.1 Photographs, videos, descriptions and other listing content created by Fallen Luxury belong to Fallen Luxury, which may continue to use them after the product is sold or returned.

8.2 The Seller permits Fallen Luxury to use any photographs and information the Seller supplies for authentication, listing and marketing of the product.

9. Exclusivity

9.1 During the consignment, the Seller will not list or sell an Accepted Product elsewhere. If the Seller does so, it is treated as an early withdrawal under clause 11.

10. Consignment Period

10.1 Each Accepted Product is consigned for an initial Consignment Period of ninety (90) days from its Listing Date, unless otherwise agreed in writing.

10.2 If an Accepted Product is out of Fallen Luxury’s possession because of a Buyer return or an approved specialist service, the Consignment Period is extended by the number of days it was unavailable for sale.

11. Early Withdrawal

11.1 The Seller may withdraw an Accepted Product before the end of the initial Consignment Period by notice to Fallen Luxury, unless a Buyer has already placed an order for it.

11.2 An Early Withdrawal Charge of between 2% and 5% of the Seller In-Hand Amount applies, as confirmed to the Seller in writing.

11.3 The Seller also pays return shipping and any approved specialist service costs.

11.4 The Early Withdrawal Charge is a genuine pre-estimate of the authentication, photography, preparation, listing and handling costs Fallen Luxury incurs for the product.

11.5 No Early Withdrawal Charge applies after the initial Consignment Period ends.

12. After the Initial 90 Days

12.1 If an Accepted Product is unsold at the end of the initial Consignment Period, the consignment continues month to month at the same Seller In-Hand Amount, unless either Party gives thirty (30) days’ written notice to end it.

12.2 Fallen Luxury may propose a revised Seller In-Hand Amount or a return of the product at any time. Any reduction of the Seller In-Hand Amount requires the Seller’s prior written approval.

12.3 When the consignment ends, the product is returned under clause 19.

13. Sale, Buyer Returns & Sale Completion

13.1 Fallen Luxury sells to Buyers, collects payment and administers each sale under its Buyer Terms.

13.2 Sale Completion occurs when all of the following have happened:

(a) the product has been delivered to the Buyer;

(b) the Buyer return period under the Buyer Terms (currently three (3) days from delivery) has ended without a return request; and

13.3 If a Buyer returns the product, no payout is due for that sale. Fallen Luxury will inspect the product and, subject to clause 18.3, relist it on the same terms.

14. Seller Payout

14.1 Fallen Luxury will pay the Seller In-Hand Amount, less any permitted deductions, within fifteen to thirty (15–30) days after Sale Completion, usually sooner, by bank transfer to the bank account given in this Agreement. Changes to that account are accepted only by written confirmation from the email address or phone number given in this Agreement.

14.2 Fallen Luxury will send the Seller a settlement statement showing the product and any deductions.

14.3 Fallen Luxury may hold a payout while a payment is being verified or disputed, or while the Seller’s identity or bank details are incomplete. It will tell the Seller the reason.

14.4 If a payout is later reversed by a Buyer refund, chargeback or payment reversal, Fallen Luxury may recover that amount from the Seller or set it off under clause 20.

15. Taxes

15.1 Each Party is responsible for its own taxes. Taxes on the sale of a product to a Buyer and on Fallen Luxury’s remuneration will be determined and accounted for in accordance with applicable law.

15.2 Fallen Luxury may deduct or collect any tax at source (such as TDS or TCS) that applicable law requires, and will issue the Seller the related certificate or statement.

16. Authenticity

16.1 Authenticity is at the heart of what Fallen Luxury does; it does not knowingly list or sell any product that is not authentic.

16.2 If a product raises a genuine concern about authenticity, provenance or ownership, Fallen Luxury may pause or decline the listing, request further documents, or obtain an independent expert opinion.

16.3 Where Fallen Luxury has a genuine concern about a product’s authenticity or ownership, it may hold the product for up to sixty (60) days while it checks, or for longer if the law requires.

16.4 Fallen Luxury may work with the brand or relevant authorities where the law requires.

16.5 Authentication is free for accepted products. Where a product is found not to be authentic, or was materially misdescribed, the Seller pays the reasonable authentication, handling and return costs, which Fallen Luxury will notify in writing.

17. Listing Removal & Complaints

17.1 Fallen Luxury may pause or remove a listing on receiving a credible complaint or concern about authenticity, ownership, trademark, copyright, provenance or another material legal or commercial issue.

17.2 The Seller will cooperate with any related investigation and provide information Fallen Luxury reasonably requests.

17.3 Fallen Luxury need not keep a product listed while a material concern remains unresolved. A suspension under this clause does not count towards the Consignment Period.

18. Custody, Risk & Loss

18.1 Fallen Luxury will take reasonable care of each product while it is in its custody, including at authorised facilities and service providers it uses.

18.2 Until physical receipt by Fallen Luxury, the product remains at the Seller’s risk, even where Fallen Luxury arranges the collection courier, unless Fallen Luxury confirms insured collection in writing. If a product is lost or damaged in a collection Fallen Luxury arranged, Fallen Luxury will pursue the courier’s claim and pass on any amount recovered.

18.3 If an Accepted Product is lost, stolen or destroyed while in Fallen Luxury’s custody, or in transit that Fallen Luxury arranges (including delivery to a Buyer and any Buyer return), Fallen Luxury will pay the Seller the Seller In-Hand Amount. If the product is damaged, Fallen Luxury will, at its own cost, either restore it to its accepted condition with the Seller’s approval or pay the Seller the Seller In-Hand Amount. Once Fallen Luxury has paid the Seller In-Hand Amount under this clause, ownership of the product (including any lost or stolen product later recovered) transfers to Fallen Luxury.

18.4 Clause 18.3 does not cover pre-existing or undisclosed defects, natural ageing or inherent deterioration, or damage caused by the Seller.

18.5 Fallen Luxury may insure products or transit through third-party providers. Unless confirmed in writing, it does not represent that any product or movement is insured for full value. This does not reduce Fallen Luxury’s obligations to the Seller under clause 18.3.

19. Delisting, Return & Uncollected Products

19.1 When a product is withdrawn, rejected, or its consignment ends, Fallen Luxury will arrange its return or collection with the Seller. The Seller will provide accurate delivery details and reasonable cooperation.

19.2 Return shipping is paid as set out in clauses 4.5, 4.6 and 11.3. In any other case, the Seller pays return shipping unless the Parties agree otherwise.

19.3 Fallen Luxury will hold the product for thirty (30) days after notifying the Seller that it is ready for return or collection.

19.4 If the product is not collected, or return arrangements are not completed, within that period, Fallen Luxury will contact the Seller and may make further arrangements in accordance with applicable law and the circumstances of the product.

20. Amounts Due, Retention & Set-off

20.1 Amounts the Seller may owe under this Agreement are limited to: approved specialist service charges, return shipping where payable by the Seller, Early Withdrawal Charges, costs under clause 16.5, and reversed payouts under clause 14.4.

20.2 To the extent permitted by law, Fallen Luxury may retain the relevant product until those amounts are paid, and may set them off against any amount payable to the Seller.

20.3 Fallen Luxury will give the Seller a written statement of any amount it retains or sets off.

21. Liability

21.1 Except where otherwise expressly provided, or where liability cannot lawfully be limited, Fallen Luxury’s aggregate liability in respect of any individual Accepted Product will not exceed the Seller In-Hand Amount for that product.

21.2 Neither Party is liable for indirect or consequential losses, including loss of opportunity, anticipated profit or market value.

21.3 Neither Party is liable for failure or delay caused by events beyond its reasonable control. Clause 18.3 still applies to products in Fallen Luxury’s custody.

22. Indemnity

22.1 To the extent permitted by law, the Seller will indemnify Fallen Luxury against third-party claims, losses and reasonable costs arising from:

(a) the Seller’s lack of ownership or authority;

(b) a product that was not the Seller’s to sell;

(d) undisclosed third-party rights in the product; or

(e) the Seller’s material breach of this Agreement.

22.2 This indemnity does not apply to losses caused by Fallen Luxury’s own negligence or misconduct.

23. Personal Data

23.1 Fallen Luxury will process the Seller’s personal data, including identity and bank details, only for onboarding, authentication, transactions, payouts, keeping transactions secure, legal compliance and communications relating to the consignment.

23.2 Personal data is handled under Fallen Luxury’s Privacy Policy and the Digital Personal Data Protection Act, 2023. The Seller’s identity is not disclosed to Buyers, except where required by law.

24. Termination

24.1 Either Party may end this Agreement by written notice, subject to the Early Withdrawal terms in clause 11 during the initial Consignment Period, and to the thirty (30) days’ notice in clause 12 after it.

24.2 Termination does not affect a sale already ordered by a Buyer, or rights and obligations that have already arisen.

24.3 Clauses 14, 15, 16, 18 to 23, 28 and 29 survive termination.

25. Communications & Approvals

25.1 The Parties may give notices, instructions and approvals by signed document, email, electronic acceptance, WhatsApp, or another documented channel used between them.

25.2 Where this Agreement requires the Seller’s approval, it must be clearly communicated. Silence, non-response or continued listing is not approval.

25.3 Fallen Luxury will keep a record of each approval given under this Agreement.

26. Electronic Execution

26.1 This Agreement and any Product Schedule may be signed or accepted electronically. An electronically executed copy is treated as an original.

27. Website Policies

27.1 Fallen Luxury’s Buyer Terms, Privacy Policy and other website policies apply alongside this Agreement where relevant.

27.2 If any website policy conflicts with this Agreement on the consignment relationship, this Agreement prevails.

28. Governing Law & Jurisdiction

28.1 This Agreement is governed by the laws of India.

28.2 Subject to any mandatory dispute-resolution requirement under applicable law, the courts at Mumbai, Maharashtra have exclusive jurisdiction over disputes arising from or relating to this Agreement.

29. General

29.1 Entire agreement. This Agreement and its Product Schedules are the entire agreement between the Parties on the consignment. If a Product Schedule states a different term for a specific product, the Product Schedule prevails for that product only.

29.2 Amendments. Any change to the Seller In-Hand Amount, Early Withdrawal Charge or another commercial term must be agreed in writing under clause 25.

29.3 Severability. If any provision is found unenforceable, it is limited or removed to the minimum extent necessary, and the rest of this Agreement continues in effect.

29.4 Assignment. The Seller may not transfer this Agreement without Fallen Luxury’s written consent.

List & Sell

These terms apply to List & Sell agreements, where the Seller keeps the product until it sells. In this part, “you” means the Seller and “we” means Fallen Luxury.

01. Your In-Hand Amount

We set the listing and selling price based on the market; it is not part of this agreement. Your In-Hand Amount, shown in your signed agreement, is what you receive when your product sells, whatever the final price or any promotion we run. We will never reduce it without your written approval, and silence or continued listing never counts as approval. Our fee is the difference between the selling price and your In-Hand Amount.

02. Listing your product

Your product stays with you while it is listed. We list it using photographs that meet our guidelines — yours, or ours if we arrange a photoshoot — and the description you give us. Our review of your photographs is not authentication; full authentication happens when we collect the product after a buyer orders it. We may decline to list a product, or remove a listing, at our discretion.

03. Keeping your product ready

While your product is listed, you will keep it safe, unused and in the condition shown in the listing, ready for collection. You will not list or sell it elsewhere. If its condition changes or it becomes unavailable, you will tell us straight away so we can update or pause the listing.

04. When a buyer orders

We will let you know as soon as a buyer orders your product. You will hand it to our courier within 48 hours; collection is arranged and paid for by us. We authenticate and inspect it at our facility, and the sale is confirmed only once it passes and matches its listing.

05. If you cannot hand it over

If, after a buyer has ordered your product, you cannot or do not hand it over — for example because it was sold elsewhere, damaged or withdrawn — you will pay a cancellation charge of 2% of your In-Hand Amount, covering the refund to the buyer, our handling and the lost sale.

06. Authentication on collection

Authentication is free. If your product matches its description but does not meet our standards, we cancel the sale and return it to you at our cost. If it is not authentic or differs materially from its description, we cancel the sale, return it to you, and the reasonable costs of authentication, handling and return are yours. If we have a genuine concern about authenticity or ownership, we may hold it for up to 60 days while we check, or longer if the law requires, working with the brand or relevant authorities where the law requires.

07. Looking after your product

Although we arrange and pay for the courier, your product remains at your risk until it physically reaches us, unless we confirm insured collection in writing; if it is lost or damaged on the way to us, we will pursue the courier’s claim and pass on what we recover. Once it reaches us — while in our care or in transit we arrange, including delivery to the buyer and any buyer return — if it is lost, stolen or destroyed we pay you your In-Hand Amount, and if it is damaged we restore it at our cost with your approval, or pay you. Once we have paid you, ownership of the product passes to us. This does not cover pre-existing or undisclosed defects, natural ageing or damage you caused.

08. Listing period and ending

Each product is listed for 90 days from its listing date, then month to month until either of us gives notice. You may remove a listing at any time with 7 days’ written notice and no charge, unless a buyer has already ordered it, in which case clause 05 applies.

09. Getting paid

A sale is complete once the product has been delivered, the buyer’s 3-day return period has passed without a return, and payment has settled. We then pay your In-Hand Amount within 15–30 days, usually sooner, to the bank account given on page 2 of your signed agreement, with a statement; we accept changes to that account only by written confirmation from the email or phone number given there. Only the deductions set out in our Seller Terms may be made, and any amount you owe us under this agreement may be deducted from a payout. If a buyer returns your product, we return it to you at our cost and your listing continues.

10. Your part, responsibility, taxes and law

You confirm that you are at least 18, that you own each product or are fully authorised to sell it, that it is free of any loan or third-party claim, and that what you have told us about it is true and complete. We may verify your identity and ownership before listing or payout. Except where this agreement says otherwise, or where the law does not allow a limit, our total responsibility for any product is its In-Hand Amount, and neither of us is liable for indirect losses. If someone makes a claim against us because a product was not yours to sell, was not authentic or was misdescribed, you will cover our resulting losses, unless they were caused by our own negligence. Each of us handles our own taxes, and we deduct tax at source where the law requires. This agreement is governed by Indian law, and the courts at Mumbai have exclusive jurisdiction.

Updates to these terms

Fallen Luxury may update these terms from time to time. Each signed agreement follows the version live on the day it was signed; a later version applies only if the Seller agrees to it in writing.

Questions about these terms can be sent to [email protected] or +91 90827 34261.