PRIVACY POLICY

1. Information We Collect

We collect information that you provide directly to us, including:

• Identity Data: Name, PAN (for sellers).
• Contact Data: Billing/shipping address, email, phone number.
• Financial Data: Bank account details for payouts.
• Transaction Data: Details about items you buy, sell, or consign
• Technical Data: IP address, browser type, browsing behavior

2. Our Use of Your Information (Legal Basis)

We use your information under the following legal bases:

• Performance of a Contract: To authenticate goods, facilitate transactions, and manage your account
• Legal Obligations: For KYC verification and fraud prevention as required by Indian law
• Legitimate Interests: To improve our services, for marketing (with opt-out), and to secure our platform

3. Your Rights Under Indian Law (DPDPA)

You have the right to:

• Access and correct your personal data
• Request deletion of your data
• Grievance Redressal

4. Data Security

We implement stringent technical and organizational measures to protect your data, in compliance with the Indian IT Act, 2000 and the Digital Personal Data Protection Act, 2023.

5. Grievance Officer

In accordance with the Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011 made thereunder, the name and contact details of the Grievance Officers are provided below:

If you have questions or concerns about this Privacy Policy or your personal information, please contact our Grievance Officer at:

FALLEN LUXURY PRIVATE LIMITED
229, Durian Estate Premises,
Goregaon East,
Mumbai, Maharashtra 400063, India
Email: [email protected]
Phone: +91 90827 34261

6. Data Deletion Requests

If you wish to have your personal data deleted, you may submit a request by emailing [email protected] with the subject Data Deletion Request from your registered email address.

We will verify your identity and delete all personally identifiable data associated with your account within 30 days, followed by a confirmation email.

Some data may be retained where required by law or for legitimate purposes such as fraud prevention.