PRIVACY POLICY

1. Information We Collect

We collect information that you provide directly to us, including:

• Identity Data: Name, PAN (for sellers).
• Contact Data: Billing/shipping address, email, phone number.
• Financial Data: Bank account details for payouts.
• Transaction Data: Details about items you buy, sell, or consign
• Technical Data: IP address, browser type, browsing behavior

2. Our Use of Your Information (Legal Basis)

We use your information under the following legal bases:

• Performance of a Contract: To authenticate goods, facilitate transactions, and manage your account
• Legal Obligations: For KYC verification and fraud prevention as required by Indian law
• Legitimate Interests: To improve our services, for marketing (with opt-out), and to secure our platform

3. Your Rights Under Indian Law (DPDPA)

You have the right to:

• Access and correct your personal data
• Request deletion of your data
• Grievance Redressal

4. Data Security

We implement stringent technical and organizational measures to protect your data, in compliance with the Indian IT Act, 2000 and the Digital Personal Data Protection Act, 2023.

5. Grievance Officer

In accordance with the Information Technology Act, 2000 and Information Technology (Intermediaries Guidelines) Rules, 2011 made thereunder, the name and contact details of the Grievance Officers are provided below:

If you have questions or concerns about this Privacy Policy or your personal information, please contact our Grievance Officer at:

FALLEN LUXURY PRIVATE LIMITED
Second Floor,Durian Estate Premises,
Goregaon East, Goregaon East,
Mumbai- 400063, Maharashtra
Email: contact@fallenluxury.com

Phone: +91 98 999 1865

6. User Data Deletion

If you logged in to Fallen Luxury using a social account (Facebook or Google) and wish to have your associated data deleted, you may submit a request by any of the following methods:

• Email: Send a request to privacy@fallenluxury.com with subject Data Deletion Request and your registered email address.
• Account Settings: Log in, go to My Account > Account Information and use the Delete Account option.

We will verify your identity and delete all personally identifiable data linked to your social login within 30 days, followed by a confirmation email.

Some data may be retained where required by law or for legitimate purposes such as fraud prevention.